#

Refund Policy - Celest Place

At Celest Place , we are committed to providing you with a satisfying shopping experience. If you have any problems with your order, please read our refund policy carefully.

1. Eligibility for Reimbursement

  • Item defective or damaged upon receipt (proof required within 7 days of receipt ).
  • Item not as described or incorrect (proof required within 7 days of receipt ).
  • Order not received after 45 days from the shipping date (except in cases of force majeure or customs delay).

No refund will be given in the following cases:

  • Change of mind after receiving the product.
  • Customer order error (wrong size, color, model, etc.).
  • Incorrect delivery address provided by customer.
  • Delay in delivery caused by exceptional circumstances (strikes, natural disasters, health crises, etc.).

2. How to request a refund?

  1. Contact our customer service within 7 days of receipt via the "Contact us" section:
  2. Provide evidence :
    • Clear photos/videos of the product concerned.
    • Photo of the packaging received (with the delivery label visible).
    • Order number.
  3. We will review your request within 72 business hours and notify you of the decision.

3. Reimbursement Terms

  • 💳 If your request is approved , the refund will be issued within 5 to 10 business days via your original payment method.
  • 🔄 In some cases, we may offer a credit or free replacement instead of a refund.
  • 🚫 No refunds will be issued if the request does not meet our conditions.

4. Delivery Problems

  • Package lost or stuck in transit? Contact us after 45 days for an investigation and solution.
  • Tracking says "delivered" but you haven't received anything ?
    • Check with your neighborhood or post office.
    • Contact us and we will do our best to help you, but we cannot guarantee a refund in these cases.

5. Contact us

📌 "Contact Us" section available on our website.

⚠️ By ordering from our site, you agree to this refund policy.